Privacy Policy

Last updated: September 2026

Please note: This document is a general template. Please have it reviewed by a qualified solicitor and complete the details marked [in brackets] before relying on it.

1. Who we are

Squeaky Ninjas ("we", "us", "our") is a cleaning company based in High Wycombe, Buckinghamshire, providing end of tenancy, deep, after builders, Airbnb and regular cleaning services across Buckinghamshire. We are the "data controller" responsible for your personal data. [If trading as a limited company, insert company name, registered number and registered office; if registered with the ICO, insert your registration number.]

You can contact us about this policy or your data at info@squeakyninjas.com or 07377 506 669.

2. Information we collect

We only collect the information we need to quote for and deliver our services:

• Enquiry details you provide via our contact form, phone or email — your name, phone number and/or email address, property address, property size and the type of clean you need, and any message you send us.
• Booking & service records — details of the services we provide, appointment dates, access arrangements and payment records.
• Technical data — when you visit our website we may collect limited technical information (such as IP address, browser type and pages viewed) through cookies and analytics tools.

3. How we use your information, and our lawful basis

• To respond to your enquiry and provide a quote — on the basis of taking steps at your request before entering a contract, and our legitimate interest in responding to enquiries.
• To provide our cleaning services — to perform our contract with you.
• To manage bookings, payments and our records — to perform our contract and comply with our legal and tax obligations.
• To send occasional service updates or offers — only where you have agreed, or where permitted for existing customers; you can opt out at any time.
• To run and improve our website — on the basis of our legitimate interests.

4. Cookies and analytics

Our website uses essential cookies to function and may use analytics cookies (for example Google Analytics / Google Tag Manager) to understand how visitors use the site. Analytics cookies are only set where permitted. You can control or delete cookies through your browser settings. [Confirm which analytics/marketing tools you use and update this section accordingly.]

5. Who we share your information with

We do not sell your personal data. We share it only with trusted providers who help us run our business, including:

• Our website form provider (Web3Forms), which processes contact-form submissions and delivers them to us by email.
• Our website host and email provider, which store our website and messages.
• Analytics providers such as Google, where used.
• Professional advisers, or authorities where we are required to by law.

6. International transfers

Some of our providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) to keep your data protected.

7. How long we keep your information

We keep enquiry information only as long as needed to deal with your enquiry and for a reasonable period afterwards. We keep customer and payment records for as long as required to meet our legal and tax obligations (generally up to six years). We then securely delete or anonymise it.

8. Your rights

Under UK data protection law you have the right to access your data; to have it corrected or erased; to restrict or object to its use; to data portability; and to withdraw consent at any time. To exercise any of these, email info@squeakyninjas.com. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to keep your information secure and to prevent unauthorised access, loss or misuse.

10. Children

Our services and website are not directed at children, and we do not knowingly collect data from anyone under 16.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

12. Contact us

Squeaky Ninjas, High Wycombe, Buckinghamshire — info@squeakyninjas.com · 07377 506 669.

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