HomeServicesEnd of TenancyDeep CleaningAfter BuildersAirbnb CleaningRegular CleaningPricingBlogContactGet a Free Quote →HomeServicesEnd of TenancyDeep CleaningAfter BuildersAirbnb CleaningRegular CleaningPricingBlogContactGet a Free Quote →The terms on which Squeaky Ninjas provides its cleaning services.
Last updated: September 2026
Please note: This document is a general template. Please have it reviewed by a qualified solicitor and complete the details marked [in brackets] before relying on it.
These terms and conditions apply to all cleaning services provided by Squeaky Ninjas ("we", "us", "our") to you, the customer. By booking a service with us you agree to these terms. [If trading as a limited company, insert company name, number and registered office.]
We provide end of tenancy, deep, after builders, Airbnb and regular cleaning services, and letting agent contracts, as described on our website. We carry out the work to a professional standard using our own equipment and products unless otherwise agreed.
Quotes are based on the information you give us about the property (size, condition and type of clean). If the property differs significantly from what was described — for example it is larger, in a much worse condition, or requires additional work — we may need to adjust the price, and we will agree any change with you before proceeding. Quotes are valid for [30] days. Prices are stated in pounds sterling. [State whether prices include or exclude VAT, and add your VAT number if registered.]
A booking is confirmed once we have agreed a date and time with you and you have accepted the quote. We will do our best to attend at the agreed time, but timings may occasionally vary due to traffic or earlier jobs overrunning; we will keep you informed.
You are responsible for providing safe access to the property at the agreed time, along with running water and electricity. If we cannot gain access, or water/power is unavailable, we may not be able to complete the work and a cancellation charge may apply (see clause 6).
If you need to cancel or reschedule, please give us at least [24–48 hours'] notice. Cancellations with less notice, or where we cannot access the property, may incur a charge of up to [the full booking value / a set fee] to cover our costs. We reserve the right to cancel a booking where we cannot safely carry out the work, and will offer to rearrange or refund any payment made for that booking.
Unless agreed otherwise, payment is due on completion of the work by the method we agree (such as bank transfer or card). For contract or account customers, our agreed invoicing terms apply. We reserve the right to charge interest on overdue amounts as permitted by law.
We stand behind our work. If you are not satisfied with any area we have cleaned, let us know within 48 hours of completion and we will return to re-clean the areas concerned at no extra cost. The guarantee covers the areas included in your booking; it does not cover new mess, use of the property after our clean, or work that was not part of the agreed scope.
For end of tenancy cleans we provide a cleaning certificate confirming the work carried out. The certificate records the clean we performed; it is not a guarantee that a deposit will be returned, as deposit decisions are made by your landlord, letting agent or inventory clerk.
Please remove or secure any cash, jewellery or valuables and any fragile or sentimental items before we attend, and tell us in advance about any hazards, pets, alarms, delicate surfaces or areas you do not want us to clean.
We are fully insured and take great care in your property. In the unlikely event of damage caused by our negligence, please report it to us within [24 hours] of completion so we can investigate and put it right. We are not responsible for pre-existing damage, general wear and tear, items that were not disclosed, or damage that could not reasonably have been avoided.
Our total liability to you for any claim is limited to [the value of the service, or the amount covered by our insurance]. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, these terms do not affect your statutory rights under the Consumer Rights Act 2015.
If something is not right, please contact us as soon as possible at info@squeakyninjas.com or 07377 506 669 and we will work with you to resolve it fairly and quickly.
We are not liable for failure or delay caused by events beyond our reasonable control (such as extreme weather, illness, or utility failures). Where this happens we will contact you to rearrange.
We handle your personal data in line with our Privacy Policy.
These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.
We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking.
Squeaky Ninjas, High Wycombe, Buckinghamshire — info@squeakyninjas.com · 07377 506 669.